This Privacy Policy details how your personal information is collected, used, and protected at ao99. We believe transparency is the foundation of trust.
Ao99 (https://ao99.win) is one of Bangladesh's most trusted online gaming platforms. We place the highest importance on our members' privacy. This Privacy Policy explains what information ao99 collects, why we collect it, and how we keep it secure.
By using the ao99 website or app, you are considered to have agreed to this Privacy Policy. If you do not agree with this policy, please refrain from using our platform.
This Privacy Policy applies to all ao99 services, websites, mobile apps, and other digital offerings. It does not apply to third-party websites or services — please refer to their respective privacy policies in those cases.
Ao99 may collect the following types of information:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, nationality | Account Verification & KYC |
| Contact Information | Email, phone number, address | Account Management & Support |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Process |
| Usage Data | Game history, login times, session data | Service Improvement & Security |
| Technical Information | IP address, device information, browser type | Security & Fraud Prevention |
| Identity Documents | NID, passport photo | Age & Identity Verification |
Ao99 only collects information that is genuinely necessary to operate its services. No excessive or irrelevant data is collected.
Ao99 uses the information it collects for the following purposes:
If you do not wish to receive promotional communications, you can opt out at any time from your account settings.
Ao99 uses industry-leading technology and practices to keep your data secure:
Please note that no online service can guarantee 100% security. Keep your password strong and never share it with anyone.
As an ao99 member, you have the following rights over your own information:
You can request to see what information ao99 holds about you.
You can request corrections or updates to any inaccurate or outdated information.
You may request deletion of your data under certain circumstances.
You may request that we restrict the use of your data for specific purposes.
You can request to download your information in a readable format.
You can object to your data being used for marketing or profiling purposes.
Ao99 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations:
Ao99 is strictly for users aged 18 and above. We do not knowingly collect any information from individuals under 18.
Age verification is carried out at registration, and additional documents may be requested in suspicious cases. If a minor's data has been collected inadvertently, please notify us and we will immediately delete the data and close the account.
Ao99 may update this Privacy Policy as needed. When changes are made:
We recommend checking this page regularly. If you have concerns about any changes, please contact our support team.
Ao99 protects your data not just in words, but in practice.
256-bit SSL/TLS encryption is applied to all data transfers and storage. No third party can intercept and read your information in transit.
NID or passport images submitted for identity verification are stored in an encrypted vault, accessible only to the authorized compliance team.
Ao99 does not sell your data to any advertisers or data brokers. This is a core principle of our business model.
Third-party cybersecurity experts audit ao99's systems multiple times a year. Any vulnerabilities identified are addressed immediately.
You can request to view, correct, or delete your information at any time. You have full control over your own data.
To opt out of promotional emails or notifications, simply unsubscribe in one click. We respect your choice.
Here are answers to questions members frequently ask.